Shipping policy

Shipping Policy

1. Delivery Zones

SOoKmooD delivers within Morocco and internationally. Some countries may be excluded from our delivery zones.

2. Delivery Times

Morocco: 2 to 5 business days International: 7 to 21 business days depending on the destination

These timeframes are indicative and may vary depending on carrier conditions and customs procedures.

3. Shipping Costs

Shipping costs are automatically calculated at checkout based on your delivery address. For international deliveries, customs fees and local taxes may apply and are the responsibility of the customer.

4. Carriers

We work with reliable carriers, including DHL for international deliveries.

5. Order Tracking

A tracking number will be sent to you by email as soon as your order is shipped.

6. Delivery Issues

In case of a lost or damaged package, contact us at amdact@gmail.com within 7 days of the expected delivery date.