Privacy policy

Privacy Policy

Last updated: August 21, 2026

SOoKmooD operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). SOoKmooD is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information", we refer to information that identifies you or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

- Contact information including your name, address, billing address, shipping address, phone number and email address.
- Financial information including credit card, debit card and bank account numbers, payment details and transaction information.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including items you view, place in your cart, purchase, return or exchange, as well as your past transactions.
- Your communications with us including information you include when you contact our customer service.
- Device information including your device, browser, network connection, IP address and other unique identifiers.
- Usage information including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

- Directly from you, when you create an account, use the Services, or communicate with us;
- Automatically through the Services, via cookies and similar technologies;
- From our service providers who collect or process your personal information on our behalf;
- From our partners or other third parties.

How We Use Your Personal Information

- Providing, adapting and improving the Services, including processing your payments and orders, managing your account, arranging shipments and creating a personalized shopping experience.
- Marketing and advertising, such as sending you promotional communications by email or SMS, and showing you online advertisements.
- Security and fraud prevention, to authenticate your account and detect fraudulent or malicious activity.
- Communicating with you, to provide customer service and respond to your inquiries.
- Legal reasons, to comply with applicable law or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to:

- Shopify, service providers and third parties that provide services on our behalf (payment processing, data analytics, customer service, shipping, etc.).
- Business and marketing partners to provide you with marketing services and advertisements.
- Third parties when you instruct us or consent to such disclosure.
- Our affiliates or group of companies.
- Third parties in connection with a business transaction, legal obligation, or to enforce our policies.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. For more information about Shopify's use of your personal information, please see Shopify's Consumer Privacy Policy at https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for the privacy or security of such sites. We recommend that you review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction.

Security and Retention of Your Information

No security measure is perfect and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive information to us. We retain your personal information for as long as necessary to manage your account, provide the Services, and comply with our legal obligations.

Your Rights and Choices

Depending on your place of residence, you may have the following rights:

- Right of access: request access to the personal information we hold about you.
- Right to erasure: request deletion of your personal information.
- Right to rectification: request correction of inaccurate personal information.
- Right to portability: receive a copy of your personal information.
- Managing communication preferences: opt out of promotional emails at any time using the unsubscribe link.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent at any time.

Complaints

If you wish to lodge a complaint about our processing of your personal information, please contact us at the details below. You may also have the right to lodge a complaint with the competent data protection authority in your region.

International Transfers

We may transfer, store and process your personal information outside the country in which you reside. Where required, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will post the revised version on this website and update the "Last updated" date accordingly.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at amdact@gmail.com or visit www.sookmood.com.